{"id":4749,"date":"2023-10-06T16:45:28","date_gmt":"2023-10-06T20:45:28","guid":{"rendered":"https:\/\/proyacorp.ca\/enterprise-service-management\/"},"modified":"2023-10-06T17:23:27","modified_gmt":"2023-10-06T21:23:27","slug":"gestion-des-services-dentreprise","status":"publish","type":"page","link":"https:\/\/proyacorp.ca\/fr\/gestion-des-services-dentreprise\/","title":{"rendered":"Gestion des services d&rsquo;entreprise"},"content":{"rendered":"<p>[vc_section bg_position=\u00a0\u00bbcenter center\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1652624509863{background: #c96c2e url(https:\/\/proyacorp.ca\/wp-content\/uploads\/2022\/05\/HOPEX-Business-Architecture.jpg?id=2171) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbmask\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1667172507506{padding-top: 120px !important;padding-bottom: 100px !important;}\u00a0\u00bb el_class=\u00a0\u00bbproya-header\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/6&Prime;][vc_custom_heading text=\u00a0\u00bbnos solutions\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:3rem|text_align:left|color:%23ffffff\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css_animation=\u00a0\u00bbfadeInUp\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1696627373234{margin-left: 3px !important;}\u00a0\u00bb el_class=\u00a0\u00bbdelay-1 custom-hd\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbGestion des services d&rsquo;entreprise\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:3.3rem|text_align:left|color:%23ffffff|line_height:1&Prime; use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css_animation=\u00a0\u00bbfadeInUp\u00a0\u00bb el_class=\u00a0\u00bbcustom-hd delay-2&Prime;][vc_separator color=\u00a0\u00bbwhite\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb5&Prime; el_width=\u00a0\u00bb10&Prime; css_animation=\u00a0\u00bbfadeInUp\u00a0\u00bb el_class=\u00a0\u00bbdelay-4&Prime; css=\u00a0\u00bb.vc_custom_1540432371541{margin-bottom: 50px !important;margin-left: 5px !important;padding-top: 15px !important;}\u00a0\u00bb][vc_column_text css_animation=\u00a0\u00bbfadeInUp\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1696627404574{margin-left: 3px !important;}\u00a0\u00bb el_class=\u00a0\u00bbdelay-3&Prime;]<a class=\"button line\" href=\"https:\/\/proyacorp.ca\/fr\/contactez-nous\/\">CONTACTEZ-NOUS D\u00c8S AUJOURD\u2019HUI.<\/a>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=\u00a0\u00bbnone\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1651960199883{padding-bottom: 40px !important;}\u00a0\u00bb][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbRepoussez les limites de la gestion des services avec une plateforme ESM \u00e9volutive.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][vc_column_text]ServiceDesk Plus (Onprem, MSP, Cloud)<\/p>\n<p>ServiceDesk Plus est un logiciel de gestion de services polyvalent qui int\u00e8gre de mani\u00e8re transparente les fonctionnalit\u00e9s de gestion des services informatiques, de gestion des actifs informatiques et de base de donn\u00e9es de gestion de configuration (CMDB). Ses fonctionnalit\u00e9s robustes de gestion des services informatiques (ITSM), combin\u00e9es \u00e0 une conception conviviale, permettent aux \u00e9quipes de support informatique de fournir un service exceptionnel aux utilisateurs finaux tout en minimisant efficacement les co\u00fbts op\u00e9rationnels et en simplifiant les processus.<\/p>\n<p>Principales fonctionnalit\u00e9s de ServiceDesk Plus\u00a0:<\/p>\n<ul>\n<li>Permet aux organisations de g\u00e9rer et de suivre les incidents signal\u00e9s par les utilisateurs et d&rsquo;y rem\u00e9dier efficacement.<\/li>\n<li>Aide \u00e0 identifier et \u00e0 g\u00e9rer les causes profondes des incidents r\u00e9currents pour \u00e9viter qu&rsquo;ils ne se reproduisent.<\/li>\n<li>Facilite les modifications contr\u00f4l\u00e9es de l&rsquo;infrastructure informatique tout en minimisant les perturbations de l&rsquo;activit\u00e9.<\/li>\n<li>Permet le suivi et la gestion des actifs informatiques, y compris le mat\u00e9riel et les logiciels, afin d&rsquo;optimiser l&rsquo;utilisation des actifs et de contr\u00f4ler les co\u00fbts.<\/li>\n<li>Fournit un r\u00e9f\u00e9rentiel centralis\u00e9 pour les articles, les FAQ et les solutions aux probl\u00e8mes courants, am\u00e9liorant ainsi les options de libre-service pour les utilisateurs.<\/li>\n<li>Permet aux utilisateurs de consigner des incidents, de demander des services et d&rsquo;acc\u00e9der \u00e0 des ressources de connaissances via un portail convivial.<\/li>\n<li>Propose un catalogue de services informatiques que les utilisateurs peuvent demander, rationalisant ainsi la prestation de services et la gestion des demandes.<\/li>\n<li>Permet d&rsquo;automatiser les t\u00e2ches r\u00e9p\u00e9titives et de d\u00e9finir des flux de travail pour rationaliser les processus et am\u00e9liorer l&rsquo;efficacit\u00e9.<\/li>\n<li>Fournit des informations sur les performances informatiques, permettant une prise de d\u00e9cision bas\u00e9e sur les donn\u00e9es et une am\u00e9lioration continue des services.<\/li>\n<li>Prend en charge l&rsquo;int\u00e9gration avec divers outils et applications tiers, ainsi que la personnalisation pour adapter le logiciel aux besoins sp\u00e9cifiques de l&rsquo;organisation.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/4JSWpZbESQo\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section bg_position=\u00a0\u00bbcenter center\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1652624509863{background: #c96c2e url(https:\/\/proyacorp.ca\/wp-content\/uploads\/2022\/05\/HOPEX-Business-Architecture.jpg?id=2171) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbmask\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1667172507506{padding-top: 120px !important;padding-bottom: 100px !important;}\u00a0\u00bb el_class=\u00a0\u00bbproya-header\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/6&Prime;][vc_custom_heading text=\u00a0\u00bbnos solutions\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:3rem|text_align:left|color:%23ffffff\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css_animation=\u00a0\u00bbfadeInUp\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1696627373234{margin-left: 3px !important;}\u00a0\u00bb el_class=\u00a0\u00bbdelay-1 custom-hd\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbGestion des services d&rsquo;entreprise\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:3.3rem|text_align:left|color:%23ffffff|line_height:1&Prime; 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