ServiceDesk Plus (Onprem, MSP, Cloud)

Active Directory Management Tools:

ADSelfService Plus (Onprem)

ADSelfService Plus is another product offered by ManageEngine, designed to simplify and enhance the password management and self-service capabilities for Active Directory (AD) users. It is a comprehensive solution that allows end-users to manage their passwords and accounts without IT assistance, thereby reducing the workload on help desks and IT administrators.

It offers comprehensive visibility and control over identities across on-premises, cloud, and hybrid setups, providing a holistic security solution for your business.

Features:

• Allows users to reset their forgotten passwords or unlock their accounts securely without relying on IT support.
• Enhances security by incorporating multi-factor authentication methods for identity verification during password resets and account unlocks.
• Enables users to unlock their locked-out accounts on their own, improving user productivity and reducing help desk calls.
• Enforces strong password policies and ensures compliance with security standards to enhance the overall security of the organization.
• Sends proactive notifications to users about upcoming password expirations, prompting them to change passwords in a timely manner.
• Synchronizes passwords across various platforms and applications, ensuring consistency and ease of use for users.
• Allows users to view their password change history, providing transparency and enabling users to track their account activity.
• Provides a mobile application that allows users to reset passwords and manage their accounts conveniently from their mobile devices.
•  Enables users to update their personal information in the directory, reducing administrative overhead and maintaining accurate user data.

Exchange Reporter Plus (Onprem)

ExchangeReporter Plus is a specialized tool designed to track and report changes within your MS Exchange environment. It gathers essential data about your email infrastructure and presents it to administrators in the form of insightful reports, graphs, and charts. This software stands out by meticulously auditing critical permission and property alterations, making it the perfect solution to meet your organization’s Exchange needs.

It offers a range of features and functionalities to monitor, analyze, and generate reports on various aspects of Microsoft Exchange Server.

Features:

• Provides a wide array of pre-built reports and dashboards to offer insights into Exchange Server’s performance, mailbox usage, traffic patterns, and more.
• Allows for efficient management of Exchange mailboxes, tracking mailbox sizes, inactive mailboxes, and identifying unused mailboxes to optimize mailbox usage.
• Enables the monitoring and management of public folders, permissions, and content, ensuring proper usage and security.
• Streamlines the management of distribution lists, offering insights into distribution list membership and usage patterns.
• Monitors Exchange Server health, performance, and various components, providing real-time alerts for critical events and issues.
• Tracks email messages, monitors message traffic, and analyzes email delivery to identify potential delivery issues and optimize message flow.
• Assists in compliance by generating reports on message tracking, mailboxes, public folders, and more, supporting compliance audits.
• Analyzes security and permissions settings to ensure a secure Exchange environment, identifying potential vulnerabilities and unauthorized access.

Privileged Access Management Tools:

Access Manager Plus (Onprem)

ManageEngine Access Manager Plus (AMP) stands as an online privileged session management solution. It effectively governs access to remote systems through secure channels, all managed from a central console. By incorporating robust auditing features, it provides complete transparency into privileged access usage. This allows enterprises to actively oversee and regulate privileged user sessions in real-time, effectively preventing any misuse of privileges.

Access Manager Plus provides a centralized platform to handle access requests, enforce access policies, streamline provisioning and deprovisioning of user accounts, and ensure compliance with security policies and regulations.

Key Features of Access Manager Plus include:

• Allows users to log in to multiple applications and systems with a single set of credentials, enhancing user convenience and security.
• Enhances security by requiring users to authenticate using multiple methods (e.g., passwords, OTPs, biometrics) for access.
• Enables users to securely store, manage, and reset passwords for various applications and systems from a centralized platform.
• Helps in managing and monitoring privileged user accounts and access to critical systems, reducing the risk of unauthorized access and misuse.
• Allows administrators to define roles with specific permissions and assign these roles to users, ensuring appropriate access based on their responsibilities.
• Automates the process of granting or revoking access to applications and systems based on user roles and changes in their status within the organization.
• Provides a comprehensive view of user identities, access rights, and permissions to support compliance requirements and ensure adherence to policies.
• Offers detailed audit trails, reports, and alerts to monitor and track user activities, aiding compliance with industry regulations and security standards.

Network and Server Performance Monitoring Tools:

NetFlow Analyzer (Onprem)

NetFlow Analyzer is a network traffic analysis and monitoring tool that provides in-depth visibility into network traffic patterns and helps in understanding network behavior.

It harnesses flow technologies to offer real time visibility into the performance of network bandwidth. Its core focus lies in bandwidth monitoring, benefitting numerous networks globally by providing a comprehensive understanding of network bandwidth and traffic behaviors. It encompasses a holistic view, encompassing network traffic, security status, SLA levels, QoS policies, effectiveness of WAAS, and the flow of VoIP and video traffic.

Key features are:

• Collects and analyzes network traffic data, such as source and destination IP addresses, protocols, ports, and more, to gain insights into network traffic patterns.
• Monitors bandwidth usage and helps identify high-traffic areas, allowing for better network capacity planning and optimization.
• Provides detailed historical data and analysis for investigating network anomalies, security incidents, and potential threats.
• Analyzes application-level traffic to assess application performance and troubleshoot issues affecting application delivery.
• Detects and alerts on suspicious or malicious network activity, aiding in network security monitoring and threat detection.
• Generates various reports and visualizations based on NetFlow data, enabling administrators to understand network trends and performance over time.
• Supports the collection of flow data from multiple network devices, aggregating information for comprehensive analysis.
• Helps in capacity planning by identifying potential network capacity issues and recommending upgrades or adjustments.
• Assists in enforcing network policies by monitoring and reporting on adherence to established policies and rules.

Application Performance Monitoring Tools

Applications Manager (Onprem)

Applications Manager is an application performance monitoring software. It is designed to provide comprehensive monitoring and management of applications, servers, databases, and other IT infrastructure components. It provides deep visibility into the performance and user experience of business-critical applications and infrastructure components. It helps to quickly isolate and resolve performance issues across the entire application stack – from the URL to the line of code.

Key features and functionalities of Applications Manager include:

• Monitors the performance of applications in real-time, tracking response times, transactions, and user experiences to identify performance bottlenecks and optimize application performance.
• Monitors server health and performance metrics, including CPU usage, memory usage, disk space, and more, to ensure optimal server performance.
• Monitors databases (e.g., SQL Server, Oracle, MySQL) to track database performance, query performance, and overall database health to optimize database operations.
• Monitors websites and web services to track availability, response times, and content checks to ensure a seamless user experience.
• Monitors virtualized environments (e.g., VMware, Hyper-V) to track virtual machine performance, resource usage, and virtualization health.
• Monitors cloud platforms (e.g., AWS, Azure) to track cloud resource utilization, performance, and cost to optimize cloud usage.
• Provides network monitoring capabilities to track network device performance, bandwidth usage, network latency, and more for efficient network management.
• Sends real-time alerts and notifications via various channels (email, SMS, SNMP traps) to notify IT teams of performance issues and potential problems.
• Allows users to create custom dashboards and reports to visualize performance data and generate insights for better decision-making.

Firewall Analyzer (Onprem)

Firewall Analyzer, an agent less log analytics and configuration management software that helps network administrators to understand how bandwidth is being used in their network.  It is designed to provide comprehensive network security and firewall management by analyzing firewall logs and related network devices. The primary purpose of Firewall Analyzer is to enhance network security, optimize performance, and ensure compliance with security policies and industry regulations.  Firewall Analyzer is vendor-agnostic and supports almost all open source and commercial network firewalls such as Check Point, Cisco, Juniper, Fortinet, Palo Alto and more.

Key features of ManageEngine Firewall Analyzer include:

• Centralizes and analyzes firewall logs to identify security events, traffic patterns, rule usage, and potential security threats.
• Manages firewall configurations and access controls to ensure an efficient and secure network environment.
• Offers insights into network traffic, bandwidth utilization, application usage, and user behavior to optimize resource allocation and network performance.
• Correlates information from firewall logs and other security devices to detect and alert on potential security incidents or breaches.
• Generates compliance reports based on various regulatory standards (e.g., PCI DSS, HIPAA) to help organizations meet compliance requirements and pass audits.
• Provides visibility into users and applications accessing the network through the firewall, allowing organizations to refine policies and improve security measures.
• Supports a wide range of open-source and commercial network firewalls, making it compatible with various firewall vendors such as Check Point, Cisco, Juniper, Fortinet, Palo Alto, and more.